Authorized RAM® Mounts Reseller
The distinctive RAM® X-Grip® product shape is a trademark of National Products Inc.

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Shipping and Returns

Orders shipping to Hong Kong:

SHIPPING RATES STARTS AT HK$188.00 for ORDERS SHIPPING to Hong Kong

    • If the item is in stock, your parcel will be delivered within 14 business days (excluding weekends and public holidays) from the day you have placed your order.
    • We do not guarantee that all items will be in stock however if an item is out of stock, we will immediately advise you by email.
    • Your order will be delivered by Australia Post or DHL trackable service.
    • You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.

IMPORTANT NOTE:

Customs and import charges for orders shipping to Hong Kong or international destination:

You may be charged for duties and taxes by your Customs Service Department depending on the value of your order and destination country. Please note that we do not have control or estimate for these charges as these are imposed by the destination country. Any applicable charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.


Returns & Refunds Policy

Mounts Hong Kong wants to ensure your satisfaction with your purchase. Should you need to return any products, we provide the following options:

  1. Faulty Items: If your item breaks (excluding physical damage) within the manufacturer's warranty period, we can offer a refund/credit or replacement. While we may request the faulty items back, in many cases, we can simplify the process with an email and photo. RAM Mounts provides a lifetime warranty on most parts, except for items with electronics, which carry a 1-3 year warranty depending on the item.

  2. Unwanted Items: If you mistakenly ordered the wrong item and wish to return it, we gladly accept such returns for credit within 14 days of item receipt, unless:

    • The items have been opened or used.
    • The items were specially ordered for your order.
    • The items were supplied in bulk quantities (e.g., more than 10).
    • Special order items. Return freight costs are the responsibility of the buyer. 
  3. Shipping Errors: In the case of receiving incorrect items, please inform us as soon as possible and provide supporting evidence by email, such as photos. Missing items will be shipped at our expense, and incorrectly or oversupplied items will be arranged for return at our cost.

To lodge a return or refund, please email ramsales@mountshongkong.net for service.